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  WebHostingSrilanka | Webhosting Overview |User Policies Call Now!
Acceptable use policy

The Internet is a powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Our acceptable use policy ("AUP") is actively and strictly enforced. Offending content or users are removed from our WHS network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken.

Common sense is the best guide as to what is considered acceptable use, however the following are unacceptable uses:

  In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material.
  Undesirable Content
  Certain types of content are not permitted on our WHS network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work.
  Bulk Email
  The use of our WHS network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our WHS network is strictly forbidden.
  Misuse Of Resources

Including but not limited to employing applications which consume excessive CPU time, memory or storage space. Chat/IRC, web proxy and mailing list scripts are not allowed on our WHS network under any circumstances. Streaming media can be a drain on web server resources and as such is not allowed. CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP/ASP message forum. The use of web cam applications which maintain a constant FTP connection uploading an image at regular intervals is forbidden.

If you are unsure about content you intend to place on our WHS network, please check with us before you do. We reserve the right to determine what constitutes acceptable use.

WebHostingSrilanka™ Digital Millennium Copyright© Act (DMCA) Policy.
WebHostingSrilanka, Inc. is an Online Service Provider under Title II of the Digital Millennium Copyright Act, 17 U.S.C. Section 512 ("DMCA"). WebHostingSrilanka, Inc. respects the legitimate rights of copyrights owners, and has adopted an efficient notice and takedown procedure as required by the DMCA and described below. This policy is intended to guide copyright owners in utilizing that procedure, and also to guide webmasters in restoring access to websites that are disabled due to mistake.
Notice to Owners of Copyrighted Works
The DMCA provides a legal procedure by which you can request any Online Service Provider to disable access to a website where your copyrighted work(s) are appearing without your permission. There are two parts to the legal procedure: (1) Writing a Proper DMCA Notice, and (2) Sending the Proper DMCA Notice to WebHostingSrilanka, Inc.'s Designated Agent.
How to Write a Proper DMCA Notice
A Proper DMCA Notice will notify WebHostingSrilanka, Inc. of particular facts in a document signed under penalty of perjury. To Write a Proper DMCA notice, please provide the following information:
Identify yourself as either:
  a. The owner of a copyrighted work(s), or
b. A person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
State your contact information, including your TRUE NAME, street address, telephone number, and email address.
Identify the copyrighted work that you believe is being infringed, or if a large number of works are appearing at a single website, a representative list of the works.
Identify the material that you claim is infringing your copyrighted work, to which you are requesting that WebHostingSrilanka, Inc. disable access over the World Wide Web.
Identify the location of the material on the World Wide Web by providing information reasonably sufficient to permit WebHostingSrilanka, Inc. to locate the material.
State that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agents, or the law.
State that the information in the notice is accurate, under penalty of perjury.
Sign the notice with either a physical or electronic signature.
Sending The Proper DMCA Notice to the Designated Agent
To exercise your DMCA rights, you must send your Proper DMCA Notice to the following agent designated by WebHostingSrilanka, Inc. (the "Designated Agent"). The contact information for WebHostingSrilanka, Inc.'s Designated Agent is:
 57 Marietta St, Suite 1720
 Atlanta, GA 30303 USA.
Phone: (404) 492-9513
FAX: (866)-634-9513
What We Do When We Receive A Proper DMCA Notice
WebHostingSrilanka, Inc. will follow the procedures provided in the DMCA, which prescribed a notice and takedown procedure, subject to the webmaster's right to submit a Counter-notification claiming lawful use of the disabled works.
Notice and Takedown Procedure
It is expected that all users of any part of the WebHostingSrilanka, Inc. system will comply with applicable copyright laws. However, if WebHostingSrilanka, Inc. is notified of claimed copyright infringement, or otherwise becomes aware of facts and circumstances from which infringement is apparent, it will respond expeditiously by removing, or disabling access to, the material that is claimed to be infringing or to be the subject of infringing activity. WebHostingSrilanka, Inc. will comply with the appropriate provisions of the DMCA in the event a counter notification is received by its Designated Agent.
Notice to Users of WebHostingSrilanka, Inc. Systems
Pursuant to the Terms of Service Agreement you agreed to when you were permitted to become a System User, you are required to use only lawfully-acquired creative works as website content, and your website may be disabled upon receipt of notice that infringing material is appearing there. WebHostingSrilanka, Inc. also respects the legitimate interests of webmasters in utilizing media content lawfully, being permitted to present a response to claims of infringement, and obtaining timely restoration of access to a website that has been disabled due to a copyright complaint.
Submission of Misleading Information
The submission of misleading information of any sort in a notification or counter-notification submitted to WebHostingSrilanka, Inc. voids any claim of right made by the submitting party.
General terms & conditions
  Dedicated servers have different terms and conditions. You can read them here.
  Please read the terms and conditions on this page in conjunction with our privacy policy and acceptable use policy.
  The terms on this page apply to:
Shared web hosting
Reseller web hosting
Domain name registration

Where the context admits: "We" & "Us" includes WHS Networks Limited (trading as WebHostingSrilanka) of: 57 Marietta St, Suite 1720, Atlanta, GA 30303 USA or any party acting on WebHostingSrilanka's implicit instructions.

"You" includes the person purchasing the Services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet.

  1. Domain name registration

1.1. We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

1.2. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant Registry; you shall ensure that you are aware of those terms and conditions and that you comply with them.

1.2.1. By registering a .uk domain name, you enter into a contract of registration with Nominet UK under the terms and conditions published at http://www.nominet.org.uk/nominet-terms.

1.3. You shall have no right to bring any claim against us in respect of any refusal to register a domain name by the relevant registration authority.

1.4. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the Registry to register your desired name.

1.5. We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant Registry but will not be obliged to take part in any such dispute.

1.6. Domain Name transfer fee $175 per Domain. We shall not release any domain to another provider unless full payment for that domain has been received by us.

Domain Expiration after 5 days Domain Reactivation charge is $50 onetime.

  2. Domain name tokens

2.1. Each domain name token may be exchanged for one year registration or renewal of a domain name of the specified type. Domain name tokens cannot be exchanged for any other product or service.

2.2. Amounts paid for domain name tokens are non-refundable, you cannot exchange a domain name token for the amount originally paid for it.

2.3. A domain name token has no expiry date or time limit within which it must be exchanged.

2.4. We may cancel a domain name token at any time and without notice, in which case we will refund the amount originally paid for the token.

2.5. Any transaction using domain name tokens must take place in its entirety using the online control panel system. Any transaction which requires human processing, including but not limited to domain name orders placed by telephone or email and UK domain names being re-tagged to WebHostingSrilanka by Nominet may not be paid for using domain name tokens.

  3. Website hosting and email

3.1. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.

3.2. You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes and to promptly inform us if this clause or any subclause of this clause has been breached or you become aware that they may have been breached. In particular, you represent, warrant and undertake to us.

3.2.1. you will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

3.2.2. you will not upload, post, link to or transmit:

Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
Any material containing a virus or other hostile computer program.
Any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
Any material which is forbidden by our acceptable use policy. You can read the full acceptable use policy here.

3.2.3.You will not send bulk email whether opt-in or otherwise from our network. Nor will you promote a site hosted on our network using bulk email.

3.2.4. you will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.

3.2.5. any file you store on the Server will be reachable via a hyperlink from a page on your site.

3.3. We reserve the right to remove any material which we deem inappropriate from your Web Site without notice to you.

3.4. You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including but not limited to loss, theft or unauthorised disclosure of your password or other security information.

3.5. You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.

3.6. You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.

3.7. In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years.

3.8. Any access to other networks connected to WebHostingSrilanka must comply with the rules appropriate for those other networks.

3.9. While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

3.10. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time.

  4. Resellers

4.1. If you are or become a reseller of our Services you will continue to be bound by these terms and conditions, you will be responsible for ensuring that your customers are bound by terms and conditions that adequately reflect and give effect to these.

4.2. You shall not incur or purport to incur on our behalf any liability nor in any way pledge or purport to pledge our credit or to make any contract binding on us.

4.3. No default by your customers shall in any way affect, modify or limit your obligations under this Agreement.

4.4. We authorise you to sell our services under your own brand for the direct use of your clients only. You may not permit your clients to resell the services you provide.

4.5. A maximum of one reseller account may be held by any single customer at any single time.

4.6. WebHostingSrilanka do not impose quotas for data transfer on WebHostingSrilanka reseller accounts. However if a customer is using an excessively high volume of bandwidth for data transfer on any single site contained within a reseller account WebHostingSrilanka reserve the right to impose a charge for high usage or ask the customer to transfer their Client's site to an alternative account which makes allowance for the high usage level. We ask customers who intend to use high volumes of bandwidth for data transfer on a single site to first discuss their requirement with WebHostingSrilanka.

  5. Service Availability
  5.1. We shall use our reasonable endeavours to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.
  6. Payment

6.1. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site, errors and omissions excepted and shall be due and payable in advance of provision of the Services.

6.2. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

6.3. Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given in accordance with 7.4. If you choose to pay by credit or debit card you authorise WebHostingSrilanka to debit your account renewal fees from your card.

6.4. All payments must be in UK Pounds Sterling.

6.5. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.

6.6. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled but not obliged forthwith to suspend the provision of Services to you.

  7. Termination And Refunds
  7.1. We shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you if you:
Fail to pay any sums due to us as they fall due.
Break any of these terms and conditions.
Are a company and you go into liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors.

7.2. No refunds will be made under any circumstances for Services suspended in accordance with 7.1.

7.3. We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this You will be entitled to a pro rata refund based upon the remaining period of prepayment.

7.4. You may cancel the Services at any time. To do so you must request cancellation of the Services in writing including your account username and password. We will cancel the Services within 2 working days of receipt of your request.

7.5. During the first 7 days of Services, You are entitled to a refund of the basic hosting plan rental fee should You decide to cancel the Services. No full refunds or pro rata refunds will be made after the first 7 days of service should You decide to cancel the Services.

7.5.1. Domain name registration fees, charges for additional data transfer and charges for optional extras added to your account are not refundable under any circumstances.

7.5.2. You will not be entitled to a refund on this basis if you have previously held an account with WebHostingSrilanka.

7.6. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.

7.7. On termination of this Agreement or suspension of the Services we shall be entitled immediately to stop access to your Web Site and to remove all data located on the Server.

  8. Indemnity
  8.1. You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to You and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of any of the terms of this Agreement.
  9. Limitation Of Liability

9.1. All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded to o the extent applicable under UK law, subject always to sub clause 9.2.

9.2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

9.3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.

9.4. In any event no claim shall be brought unless you have notified us of the claim within one month of it arising.

9.5. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

  10. Notices
  10.1. Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error-free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
  11. Non-Waiver
  11.1. Any forbearance or failure by us to enforce a contractual provision to which you are subject shall not affect our right to require such performance at any subsequent time, nor shall the waiver or forbearance by us of any breach of any provisions of the agreement herein be taken to be or held to be a waiver of the provision or provisions itself of themselves.
  12. Law
  12.1. This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the exclusive jurisdiction of the English courts.
  13. Headings
  13.1. Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
  14. Entire Agreement

14.1. These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you confirm that you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

Privacy policy
  1. Introduction
  The purpose of this policy is to explain how WHS Networks collects, protects, and uses personal data. WHS Networks is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
  2. What Types Of Personal Data Does WHS Networks Collect?
  WHS Networks needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. WHS Networks also has access to personal data that is generated over the Network utilised by WHS Networks services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances WHS Networks may also collect financial information about WHS Networks customers and end users from third parties to enable WHS Networks to assess its risks in granting credit terms and contact information about organisations WHS Networks considers may be interested in WHS Networks products and services.
  3. How Does WHS Networks Obtain Personal Data?
  WHS Networks obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the WHS Networks website); from third party list brokers; from resellers who pass on personal data to WHS Networks about end users; and directly from the Network utilised by WHS Networks services.

4.1 Providing and Improving the WHS Networks Service

  Most of WHS Networks' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, WHS Networks may also use personal data to improve on the level and type of service WHS Networks offers to its customers. As part of this interest in improving the service provided WHS Networks may process personal data for the purposes of sales analysis and customer usage statistics.
  4.2 Direct Marketing
  WHS Networks may from time to time inform its customers, end users and potential customers about WHS Networks and WHS Networks affiliate products and services and other information WHS Networks feels may be of interest.

Customers and other recipients of information from WHS Networks may indicate at the time they first place an order with WHS Networks whether or not they wish to receive such information or at any later time by simply contacting WHS Networks as indicated in paragraph 9 below.
  5. Does WHS Networks Transfer Personal Data Overseas?
  As WHS Networks is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its customer service obligations it is necessary for WHS Networks to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to WHS Networks affiliates based in the United States. Prior to making any such transfer WHS Networks will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.
  6. To Whom Does WHS Networks Disclose Personal Data?

WHS Networks will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, WHS Networks does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where WHS Networks is under an obligation by law to disclose personal data or where WHS Networks has contracted with third parties to assist in providing services to WHS Networks customers such as for delivery, installation and systems support services.

  7. How Does WHS Networks Protect the Personal Data it Holds?
  WHS Networks takes customer confidentiality and security very seriously. WHS Networks has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within WHS Networks. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
  8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by WHS Networks specific rights to access and rectify personal data held about them. These include the right to:
Obtain from WHS Networks, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
Request the deletion or rectification of personal data which is inaccurate; and
As explained in paragraph 4.2 above to object to any unsolicited information sent by WHS Networks regarding promotions or new products and services.
  9. Contact Details
  If any individual wishes to contact WHS Networks regarding the personal data held about them or has any other question about WHS Networks' data privacy procedures, they should direct an email to contact@webhostingsrilanka.com or send a letter to the direction of "WHS Networks Customer Services Department" at the local WHS Networks office.
  10. Policy Updates
  As part of WHS Networks' commitment to compliance with data privacy requirements, and to reflect changes in WHS Networks' operating procedures, WHS Networks may update the terms of this policy from time to time
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